AFTER-SALES SUPPORT
HiTHIUM Customer Support is dedicated to providing our partners and customers all over the world with outstanding, regionalized, and personal service throughout the lifecycle of our battery systems.
Industrial Control System Cybersecurity

As the application of Industrial Automation and Control Systems (IACS) continues to expand, cybersecurity has become a top priority. The Hithium Product Security Incident Response Team (PSIRT) proactively takes measures to protect all our products from cybersecurity vulnerabilities.


The PSIRT team carefully reviews all reports concerning security vulnerabilities that may affect Hithium products. In accordance with the IEC 62443 series of standards,Hithium has established a robust vulnerability management process.Upon receiving a vulnerability report, we promptly provide users with practical and effective guidance.

These management principles ensure that Hithium users consistently receive clear information and are kept up-to-date on the concrete actions taken to resolve vulnerabilities and mitigate associated risks.

 

For any related inquiries, please contact us at:

IACS-CyberSecurity@hithium.com

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If you are concerned that the product may have a security vulnerability, please contact us, and we will assist you with your inquiry.
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