More than170 technicians and engineers serve HiTHIUM customers in North America including service personnel from our service partners. HiTHIUM has regional warehouses as well as third-party warehouses across the continent, and third-party logistics cooperations, to supply North American customers quickly with spare components and replacement parts. Our third-party partners also facilitate end-of-life battery recycling.

More than 80 techicians and engineers, including service agents from multiple service partners are available to service HiTHIUM customers across the whole of Europe. HiTHIUM has regional warehouses as well as partner warehouses in Europe, and third-party logistics cooperations, to enable the faster supply of parts as well as to facilitate end-of-life battery recycling.

HiTHIUM has 65 technicians andengineers prepared to provide service to our customers in these markets, along with warehouses across the region to ensure that components and spare parts are within quick reach. We work additionally with third-party logistics and multiple-use battery recycling partners.

Response time → 0.5~48 hours
We adjust our responses depending on our customers’ urgency. For the most serious cases, our maximum response time is 0.5~4 hours, with a commitment to resolve complex serious issues within 7 days. For general issues or minor defects, we are committed to responding within 1 to 2 days maximum depending on the issue.

Issue resolving → 3~7 days
For general issues or minor defects, we are committed to resolve within 7 days maximum depending on the issue. For the most serious cases, we offer a solution within 4 hours, with a commitment to resolve complex serious issues within 7 days.

Arrival time → 24~72 hours
We keep spare parts in stock regionally and supply them within 24 hours, except in the case of larger parts that may need to be shipped specially. These will be delivered within 72 hours.

To provide the high level of service our customers expect and deserve, we have state-of-the-art training facilities where we prepare our technicians for the field. This enables us to scale the number of trained service professionals that are available to meet growing demand. We provide general as well as specialist and customer-specific training, and additionally mentoring from experienced professionals.